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Channel: Emerald Group Publishing Limited: Journal of Service Management: Table of Contents
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Learning from socially driven service innovation in emerging economies

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose This article provides insights into indigenous, solution-based business models and their relevance for inclusive service...

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Switching experience, customer satisfaction, and switching costs in the ICT...

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose Stabilizing business in highly competitive and volatile business-to-business (B2B) markets is a strategic imperative for many...

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Resource configurations for services success in manufacturing companies

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose To investigate which resources and capabilities are most important to enable large manufacturers undergoing servitization to...

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Patient value co-creation in online health communities: social identity...

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose Patient value co-creation represents a key research priority and an essential determinant of health care service outcomes. Yet few...

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Adoption of technology-based services: the role of customers’ willingness to...

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose The purpose of this manuscript is to develop and empirically evaluate an adoption model for technology-based services (TBS) that...

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Perceptions are relative: an examination of the relationship between relative...

Journal of Service Management, Volume 26, Issue 1, March 2015. Purpose There is general agreement among researchers and practitioners that satisfaction is relative to competitive alternatives....

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